Return and Refund Policy

This return and refund policy ("Policy") governs TRENDMELO's procedures for all purchase transactions conducted on our brand websites, social media channels, and E-commerce marketplace stores, and is applicable for both domestic and international orders. By making a purchase, you agree to comply with this Policy.

Eligibility Criteria

  • Non-returnable items: Custom Printed Products, Personalized Products, Made-to-Order Products, Final Sale Categories, Bodysuits, Intimates/Lingerie and Swimwear.
  • Eligible Items: Trendmelo will accept unworn retail clothing items with original tags and clear packaging with SKU label. We do not accept exchanges of any kind.
  • Return Conditions: Please note that we cannot accept returns for damaged/defective products that have been used, washed, or altered in any way. Products must be returned in their original packaging with all tags attached. Retail products including defective or damaged products that are still in their original packaging and have not been used are only considered for refund and return.
  • International Orders: International orders outside the US are generally not eligible for returns unless specified on the product page. International returns shipping will be the customer’s responsibility.
  • Wrong Delivery Address or Customer Unavailability: Verify order details for accuracy before confirming. Ensure the correct delivery address and availability to receive the package. If a wrong delivery address or customer unavailability results in failed delivery attempts, it won’t be considered as our mistake and shipping costs will be deducted from the customer's refund.
  • Customer Error or Negligence: TRENDMELO cannot be held responsible for customer errors such as ordering wrong sizes/colors or unavailability to receive orders. Refunds will not be provided for these instances.
  • Exchanges: We do not process exchanges; returns are for refunds only.

Return Window

  • Initiate return requests within the return window specified for each product on our product pages, generally within 7 days unless specified otherwise on the product page.
  • The return window starts from the package delivery date as updated on the tracking information associated with the order.
  • If it is a split package order, it will start from the time of the final package delivery date and time.

Return Process

Return shipping and associated costs are typically the customer's responsibility, except in cases where the product page specifies free shipping, in instances of a shipping error, or for damaged items.
  • Initiate Return Form: Complete the 'Initiate Return / Refund' request form to initiate the return process.
  • Our customer support team will review the submission within 24-48 hours and confirm the decision to you by email along with the return process to follow.
  • Ship the items back within the return date specified on each product page, generally within 7 days of form submission unless specified for a different duration on the product page.
  • In case of a damaged product or issue with an order, please see the instructions below in the 'Handling of Damaged Products and Incorrect Items' section.
  • Product Inspection: Returned items undergo inspection at the warehouse location before refunds.

Refund Process

  • Shipping and handling charges are non-refundable.
  • Return shipping and associated costs are typically the customer's responsibility, except in cases where the product page specifies free shipping, in instances of a shipping error, or for damaged items.
  • Approved refunds are issued back to the original payment method or through store credit within 10 working days. Allow additional time for processing by financial institutions. Contact us at if the refund exceeds 15 business days.
  • Restocking Fee: Orders returned without meeting the eligibility criteria as mentioned in the ‘Eligibility Criteria' section above are subject to a 20% restocking fee or we may decline the entire return.

Handling of Damaged Products or Incorrect Items

  • For damaged products or manufacturing errors, we provide a full refund if reported within 24 hours of product delivery. Return shipping costs are covered in such cases.
  • Please report any damaged products or incorrect items within 24 hours by using our 'Initiate Return / Refund' form. Our customer care team will assess your submission and respond within 2 days to help further.
  • For a prompt resolution, kindly provide order details and clear evidence, such as photos or video links displaying the issue along with your order information.
  • If there's an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Force Majeure

TRENDMELO will not be considered if there is a breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations because of the earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).

Extraordinary Circumstances

There could be chances where we may have to cancel your order due to stock limitations, inaccuracies or errors with systems, issues with products or processes, or issues highlighted by our financial security and fraud risk management team. In case the order gets canceled following your payment, the amount will be reversed back to your TRENDMELO account. Upon your request, the said amount can be refunded to your original payment source account which you used to pay for the order (Credit/Debit/Internet banking/Wallet Payment).

Policy Changes

Last Updated: December 30, 2023

The Policy is subject to change. Please review periodically. We may update our refund policy from time to time. We will notify you of any changes by posting the new refund policy on this page.

At TRENDMELO, we value our customers and are committed to providing exceptional customer service. If you have any questions or concerns about our returns and refund policy, please do not hesitate to contact us. We are always happy to assist you and ensure that you are satisfied with your purchase.