Domestic Shipping in the US
- Delivery Time - US: 5-10 Days (Estimated delivery time from the order dispatch date)
Important: If your order contains items with varying shipping times, the entire order will adhere to the longer duration. For faster delivery of items with shorter shipping times, consider placing separate orders. - Shipping Method: Standard US Shipping
- Processing Time: 1-2 days (Monday-Saturday)
- Shipping Charges: Shipping charges are calculated at checkout based on the applicable shipping method and delivery location.
- Express Delivery: Explore express delivery choices for different US regions at checkout. Enhance your shopping with faster and more flexible shipping.
- Returns: Eligible for Return within 7 days. Shipping and handling charges are not refundable. Return shipping and associated costs are the customer's responsibility. Contact us in case of any issues with an order or the product. Check our Return Policy for more details.
International Shipping (Outside US)
- Delivery Time: 10-25 days (Estimated delivery time for standard shipping from the date of your purchase. Applicable for countries supported by our shipment method, excluding any delays that may be caused by customs and natural calamities).
- Shipping Method: Standard International Shipping
- Processing Time: 1-2 days (Monday-Saturday)
- Shipping Charges: Shipping is calculated at checkout. Shipping prices may vary depending on your destination and the weight of the parcel.
- Customs and Taxes: Our product prices do not include customs duty and local taxes. Duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery. We are unable to advise the duty amount.
- Express Delivery: Explore express delivery choices for various international regions at checkout. Enhance your shopping with faster and more flexible shipping.
- Returns: International orders (Shipments outside the US) are not eligible for return. Please review our Returns Policy for terms and conditions. Contact us in case of any issues with an order.
Combo Orders
In case of combo orders with multiple items with different delivery timelines, we'll ship them separately or together depending upon the best delivery options available to ensure timely delivery.
Shipment Tracking
We will keep you updated on the status of your shipment throughout the delivery process. Once your order has been shipped, we will provide you with a tracking number so you can keep track of your shipment.
Cancellations
Order Cancellations: Accepted until order processing cut-off time: 9:00 AM PST - Pacific Standard Time.
*Note: Please note that personalized or made-to-order items labeled 'Not Eligible for Returns' cannot be canceled, returned, or exchanged if you've selected the wrong size, or color, or simply changed your mind. For further details, check our 'Delivery and Return' policy.
Damaged Products and Missing Products
In case of any breakage/damage of the product during transit, or any manufacturing defect in the product, please email support@trendmelo.com within 24 hours so that we can ensure appropriate measures for replacement. Any such reporting after 24 hours does not fall under the Return Policy. Please refer to our 'Delivery And Return' policy page for more details.
